At Vintner’s Choice, we curate our collection of fine wines, premium spirits, and craft beers with an unwavering commitment to quality and your complete satisfaction. We understand that even with meticulous selection, there may be rare occasions where a product does not meet your expectations. Our Returns & Exchanges policy is designed with the same care and respect we apply to every bottle we ship from our Oklahoma City hub to our global community of discerning enthusiasts.

Our Philosophy: Just as we hand-pack each order for its global journey, we handle every return with personalized attention and a dedication to resolving your concern swiftly and gracefully.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must be:

  • Requested within 15 days of the delivery date.
  • In its original, unopened condition, with seals intact.
  • In the original packaging you received, ensuring safe transit back to us.
  • Accompanied by the original packing slip or order confirmation.

2. Non-Returnable Items

Due to the nature of our curated products and regulatory requirements, the following cannot be returned or exchanged:

  • Opened or Partially Consumed Bottles: For health, safety, and legal reasons, we cannot accept returns of any product that has been opened, tampered with, or partially consumed.
  • Personalized or Special Order Items: Any product specifically selected or ordered at a customer’s unique request.
  • Limited Availability & Vintage Items: Certain rare or vintage selections from our menu (such as specific limited-run IPA batches, allocated Bourbon, or rare Cabernet Sauvignon vintages) are marked as final sale due to their exclusive nature. This will be clearly indicated on the product page at the time of purchase.

3. The Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Within 15 days of delivery, please email our support team at [email protected] with your request. Use the subject line “Return/Exchange Request” and include your order number.
  2. Receive Instructions: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our facility. Returns sent without an RMA number cannot be processed.
  3. Ship the Item: Securely package the item(s) in their original packaging. Include the RMA number clearly on the outside of the box. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service.
  4. Inspection & Processing: Once received and inspected (typically within 5 business days), we will notify you of the approval or rejection of your refund or exchange.

4. Refunds & Credits

Upon approval of your return:

  • Refund Method: Refunds will be issued to the original method of payment used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Please allow up to 10 business days for the refund to appear in your account after we have processed it. The timing depends on your financial institution’s policies.
  • Deductions: Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately at [email protected] within 48 hours of delivery. We will arrange for a prepaid return label and expedite a replacement or refund at no cost to you.

6. Return Request Email Template

To streamline your request, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Vintner’s Choice Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Order Date] Product Name: [e.g., Cabernet Sauvignon, IPA, Gin] Reason for Return/Exchange: [Please specify, e.g., incorrect item, changed mind, etc.] Please advise on the next steps and provide the RMA number and return instructions. Sincerely, [Your Full Name] [Your Phone Number Associated with the Order]

7. Contact Us for Support

Our dedicated customer support team, based at our Oklahoma City hub, is here to ensure your experience remains seamless. For any questions regarding returns, exchanges, or our policy, please do not hesitate to reach out.

Vintner’s Choice Customer Support
Email: [email protected]
Address: 2075 Hott Street, Oklahoma City, US 73109
Please have your order number ready for faster service.

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Curated for the world, crafted for you.